Our Promise to You
We honor a 20 day, no questions asked return policy for all products listed in our online catalog to ensure your complete satisfaction. Please read the terms and conditions of this policy carefully.
The 20-Day return- Merchandise ordered from our website may be returned in its original condition within 20 days of the initial ship date for a full refund or exchange. The initial ship date is the date your package left our warehouse and is printed on the receipt that was included in your package. Providing the returned merchandise has not been damaged or altered, we will process a credit or exchange for the returned item.
Please include a copy of your receipt in with your return or exchange. Packages received without a copy of the original receipt may not be eligible for a refund. Return shipping costs are the buyer’s responsibility.
After 20 Days - In the event a merchandise return is received after 20 days from the ship date we reserve the right to apply a re-stocking fee of 20%. We accept returns for partial credit if they are received up to 60 days after the initial ship date.
Items received more than 60 days from the initial ship date will be assessed a 50% re-stocking fee.
Please package your return carefully! Any merchandise that is incomplete or damaged in return shipment is not eligible for refund.
If you would like to exchange your item for another one, please call us or e-mail us before sending your return so that we may put the exchange item on hold. Failure to call to place an item on hold may result in unavailability of that item.
Clearance and Stage Use frames are NOT eligible for a refund.